To all who have been affected by the issues at PledgeMusic we wanted to let you know that the best way to contact us at this time is via this link: https://www.pledgemusic.com/site/help. This will ensure that your inquiry will be linked to your account on the site, logged and ticketed. Any communication outside of this channel will not be tracked and therefore issues will take longer to get to and be harder to resolve.
We also wanted to share with you that the updates system is still operational, as are all tools for communicating with your fans from the site. Some of you may have experienced a glitch with the updates system which is being looked into. It was not, however, and will not be switched off.
Also if you are an artist and want to download your fan data you can do so from your dashboard at any time.
We are deeply sorry for what you are going through and are working around the clock to resolve any and all outstanding issues.
Please also see our previous statement here: https://www.pledgemusic.com/blog/a-statement-from-pledgemusic