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thierrymartens

thierrymartens commented

No download for the "100% or Nothing" 12"??
That's a pity!
(great track, though!)

MARTIN SMITH

MARTIN SMITH commented

Right, short but sweet complaint coming up. Firstly I ordered two picture disc copies of Primal Scream's LP Chaosmosis as a prerelease which I received as scheduled, a few weeks later I ordered one picture disc copy plus a slipmat, I only received the picture disc LP but after a complaint finally received a refund for the slipmat. A few weeks later noticed that there were a few slipmats plus the picture disc of Chaosmosis available again? So yet again ordered a copy of the picture disc LP plus slipmat, my order was confirmed about three months ago, as of today's date I haven't received my order or any notification as to when t will be sent or any message stating there's been a delay. Very pissed off with this service but hope my signed LP by The Damned actually arrives and as scheduled as I ordered this item when they were still shown as available on limited edition signed coloured vinyl. That's my moan over for the day. Regards. Martin

P.S. Why is it impossible to contact anyone regarding complaints.

mark oliff

mark oliff commented

Yes I have a question about the latest PS 12" release and can't find any contact details! :-(

Alexander Tate

Alexander Tate commented

I'm sorry to hear of all the disappointed fans.

For Lettie, I received my parcel on April 1, the day before my birthday. Everything was fine inside, the t-shirt fits, the picture disc presentation wonderful and even the slipmat was fine, even if it is one of the more obscure gifts on offer. Thank you.

I order a lot of items from the UK and hope they make it to Australia in good shape and in a timely manner so understand people's upset.

Most of all though I love the music!

Jamie Banks

Jamie Banks commented

Hi, my picture disc record and slipmat were dispatched 10 days ago yet I still have not received them? When will they be delivered???

Marc Federman

Marc Federman commented

Just got my copy today, the packaging was awful and the album sleeve is bent and looks like the package was run over by a delivery truck! - not satisfied.

Lettie

Lettie commented

Hi Marc,

Really sorry to hear that! If you would like to send us some images of the damage please do at items@pledgemusic.com and we can see what can be done.

Thanks
Lettie
PM

tim wedlake

tim wedlake commented

yeah i pre-ordered my vinyl well early expecting a signed copy.. only to recieve a standard vinyl release which ultimately i could of bought from the dreaded amazon for a fraction of the price.. i bought here as i'd hoped that more money would go to the artist via this route.. be nice if my loyalty had been reciprocated.. oh well

Lettie

Lettie commented

Hi Tim,

Really sorry for the disappointment here.

Unfortunately the signed exclusives were limited to the first 100 pledge orders. They went on the day of the campaign launch, which was the 7th of December.

We appreciate that there was some confusion with the wording that we have subsequently changed.

Our apologies again.
Thanks
Lettie
PM

Stephen Kasper

Stephen Kasper commented

Similar story here as well,ordered early on the first day and when I saw shrinkwrap on my picture disc i just knew it wouldn't be signed....is there any proof that any were signed at all?

Lettie

Lettie commented

Hi Stephen,

Thanks for getting in touch.

Really sorry to hear that you did not received a signed exclusive!
This offer was available across all the formats so went very quickly. All signed exclusives went early on the day of the launch which was December the 7th.

Sorry again for any disappointment caused.
Thanks
Lettie
PM

Sosuke Yasuda

Sosuke Yasuda commented

I pledged on 8-Dec, believe i am very early pledged one. But the vinyl I receive without autograph. Please double check.

Lettie

Lettie commented

Hi Sosuke,

Thanks for getting in touch.

Unfortunately all the signed exclusives went on the first day of the campaign launch, which was the 7th of December.

The offer was available across all the formats available so it went very quickly.

Sorry for any disappointment caused.
Thanks
Lettie
PM

Jim Morrow

Jim Morrow commented

I'm very unhappy with my picture disc vinyl. Firstly, it is not signed as stated when purchased (which I can see is a big problem on here) and also, the condition of both the inner sleeve and outer sleeve is disgraceful Each edge has been split on the inner and outer sleeve by the vinyl. It will literally fall apart after two or three plays. Can I please send some photographs so you can see. For the cost of this vinyl, I think it's a disgrace and I would like to know why.

Regards.

Lettie

Lettie commented

Hi Jim,

Thanks for getting in touch!

Sorry to hear about your disappointment here.

Unfortunately the signed exclusives were limited to the first 100 orders. The offer was sold out on the first day of the campaign launch, which was the 7th of December.

Sorry to hear about the damage caused. If you could please send us some images at items@pledgemusic.com we can take it from there.

Our apologies again.
Thanks
Lettie
PM

Chris Millward

Chris Millward commented

Hmm, I ordered the LP at 21:23 07 Dec 15 (so VERY soon after it was announced...a matter or minutes) and it isn't signed :( I even checked the number of pledges at the time to see if i was in the first 100 (or 250 I can't now remember the number of signed LPs there were doing) and worked out that it should be fine. Not impressed :(

david miller

david miller commented

On the list of pledgers, I'm 130th. I know some may not be on the list, but considering this includes cd purchasers and others, then surely I should have had mine signed, but I have not. This feels like a con. :-(