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Todd Bangerter

Todd Bangerter commented

To anyone who has not yet charged back, you should initiate a chargeback with your bank and get your money back. PledgeMusic took your money, and Filter is never getting anything from them, and PM are never giving it back to you. You're not hurting Filter by initiating a chargeback at this point. Your credit card guarantees you protections against fraudulent transactions, so take advantage of your rights.

The Visa and Mastercard chargeback rules state that for "Goods or Services Not Provided" that the time limit for chargebacks is "120 calendar days after the latest anticipated delivery date when the provision of goods or services was delayed" (i.e. preorders like this). If you go to your Orders page in your PledgeMusic account, you will see the following key phrase on your Filter order: "Expected fulfillment date: April 12, 2019". That means that even though the charges were in Nov. 2018, you have until August 10, 2019 to initiate a chargeback. Make sure you take a screenshot of this order page BEFORE you initiate a chargeback, as this is the only place this information appears, and once you initiate a chargeback, PledgeMusic will change your order status to "payment incomplete".

When you initiate a chargeback with your bank, make sure you communicate the expected delivery date of April 12, 2019, for the merchandise so that your chargeback doesn't get closed for being so long ago. If your chargeback is for a small amount, your bank may just absorb the cost and give you an immediate permanent credit. But if it's a larger amount of money, you may have to go through a longer dispute process. Your bank may not initially ask you for supporting documents, but eventually you will probably have to provide that. That's when you send them the screenshot of your order page showing the April 12, 2019, expected fulfillment date. You may also want to include your original order e-mail and screenshots of the PledgeMusic homepage showing that they suspended operations.

Todd Bangerter

Todd Bangerter commented

and/or news articles talking about PledgeMusic entering bankruptcy/administration. After that, your case should be a slam-dunk and you get your money back.

Matthew L. Heath

Matthew L. Heath commented

i paid with my debit card and sadly my bank doesn't really seem to want to help me out with this, plus they said there is a $35 per transaction to cancel a purchase and reverse it. my order here was $35 and another pledge i did but am getting screwed over was $45....so at most, i'd get $10 out of my $80....and that's IF my bank would even be successful at being able to do it...it just doesn't seem worth it anymore to fight for maybe getting $10 tops now....

Todd Bangerter

Todd Bangerter commented

That's not right. It sounds like they quoted you a fee for putting a stop payment on an ACH transaction or check payment. There shouldn't be a fee for initiating a chargeback on a debit card transaction. They have to follow the Visa or Mastercard chargeback rules.

I'd try calling your bank again, and telling them specifically that you want to "chargeback a debit card transaction where the goods were not delivered."

Kristoph Blackstone

Kristoph Blackstone commented

I had to bail as I can't afford to have money just sitting in PM's pocket. If you guys do decide to take funding elsewhere let me know. I'll re invest

Michael Dick

Michael Dick commented

Sadly I’ve contacted my credit card company and disputed the charges. I liked this platform as I got several releases from different bands through here. I hope this album gets released in some form. Got the previous album on vinyl autographed through here and the sun comes out tonight autographed when I met Richard at a show in 2013.
Will buy the new album if and when it finally gets released and will continue to support the band for their live shows as well.

Matt

Matt commented

If you go to another platform to finalise (if Pledge sinks), please post here to allow us to help out.
Cheers

Mark Schurer

Mark Schurer commented

Well I have good news and bad news. I just disputed the charges on my card and expect to receive a full refund - thats the bad news. The good news is that 99% of the time when I give up on something it ends up coming to fruition and I regret having give up. So ... you are all welcome.

Mark Schurer

Mark Schurer commented

Okay that was quick. Refund was processed. Thats a good sign for you all! Best wishes Rich

Timothy Toman

Timothy Toman commented

What credit card company? I used a Chase credit card and they only go back 90 days so I'm screwed...

Mark Schurer

Mark Schurer commented

It was Citicard. I would think that Chase would be able to do more than 90days. I would call them.

Paul Altemus

Paul Altemus commented

Same here, Citi gave me a refund on a unfulfilled Matthew Sweet pledge made 51 weeks ago.

Dave Brown

Dave Brown commented

I use Chase, did the pledge in November of last year, they refunded me yesterday. Call them back, they'll do it, you may have to light a fire or two, but they'll do it.

Josslyn Bond

Josslyn Bond commented

Chase is my bank. I had to call and explain everything but they did it.

Len Patanella Jr

Len Patanella Jr commented

Any updates on this project Richie? Been a few weeks.
Thanks in advance.

Matthew L. Heath

Matthew L. Heath commented

Richard/Brian....can we please get an update?
Are we going to get what we paid for?
I am nervous as this was 1 of 2 pledges i had unfulfilled yet and am afraid i'm going to end up losing my money here too now. Please keep us updated!!

Kevin martini

Kevin martini commented

Yeah an update would be nice is right considering it's been pretty quiet now for weeks

Douglas Young

Douglas Young commented

I second this motion.

Kevin martini

Kevin martini commented

Artists have not been locked out of their own campaigns either as I have other pledges going to which managment has replied to. That says a lot.. just saying!

Artist response
Richard Patrick

Richard Patrick commented

It's all about the WhiteKnight. We have to HOPE that someone comes in and helps PledgeMusic.com get through this dark time. I still have faith but this is now effecting me. I want to release reBus as soon as possible but I need the rest of the funds to finish. I love pledge but...

Kevin martini

Kevin martini commented

Release it elsewhere

Kevin martini

Kevin martini commented

Hope it all works out for you guys. Your fans alone could've ran your compaign for you vs the fraudulent episode which is currently Pledge music

Thomas W Burke

Thomas W Burke commented

i hate my job and would love to replace the pledge frausters for meager wage... i love music not money... crossing fingers for you guys!