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Artist response
Ken Simms

Ken Simms commented

Didn’t know about the 90 day thing. We’ve had some fans claim via their credit card successfully. I think I’ll warn everyone that’s within the 90 days to process the claim. Thanks for the info

zach tucker

zach tucker commented

Dear fellow music lovers. Please pull back your pledges while you still can. The caretakers of pledgemusic.com are taking your money and running off with it while the artist and listeners are left with nothing!! Revolt!!

Artist response
Ken Simms

Ken Simms commented

what do you mean by "pull back" Zach. Would love to know how you're dealing with this.

zach tucker

zach tucker commented

Pledge a year ago to an artist on here and the product never came. I’ve gotten no place with reaching out to pledgemusic. No returns on emails and phone number has been disconnected. The bank/visa will not refund anything past 90 days. I’m great full the artist (Downpour) are trying to make things right from another direction. I’ve filed a complaint with the BBB. Only step after this would be a class action lawsuit. Would require people to band together though. -zach

zach tucker

zach tucker commented

I really hope your having better luck with them. I’m now looking for the next step. I know I’m not the only fan left out to dry. Not to mention all of the artists.

Alan Maher

Alan Maher commented

I received a shipping notice on March 16 but I haven’t received anything in the mail.

Artist response
Ken Simms

Ken Simms commented

Hi Alan. Sorry for any confusion. You received the notification of shipment of the CD because you were on the original list. However, you processed a refund request and according to Pledge, that refund was granted so the shipment was cancelled. A notification for that was also sent. You originally ordered the Vinyl Test Pressing and a CD. Thee CDs are available now and signed and the Test Pressings should be here within a week. Did you order them again via BandCamp after getting the Pledge refund?

Alan Maher

Alan Maher commented

Pledge may have granted refunds but they certainly haven’t handed any out. The credit card companies are all giving us problems because each claim requires a 60-90 day investigation. If our pledge is over 6 months some of the credit card companies are telling us we’re shit out of luck. Pledge has apparently sent everyone home, flipped the lights off, and slipped away quietly into the night.