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Tomas Ackerblad

Tomas Ackerblad commented

Hi,
Postcard from Manchester...
(Sounds like good JR title)

When to be expected?

The new album, by the way, is really good! :)

Paul Howden

Paul Howden commented

Finally got my Cd and Notebook yesterday. The quality of service here has been well raised and poorly responded to. I have another question, I am surprised to see on Discogs that the vinyl version comes with a download code for an additional track “Closer” not available on the album. Why is this only available to vinyl purchasers - I don't see any reference to this in the Pledge Overview? Please can you also make this available to your long suffering non vinyl pledgers?

Artist response
Team Josh

Team Josh commented

Paul,

Sorry you feel that responses to questions about this campaign have been poorly responded to. We have tried to provide as much accurate info as we can, when we have it.

Very happy you received the CD. Figuring out a way to get the bonus track to you, as you are right - you should have it. This campaign is "closed" and we are unable to upload the track here, so hold on for more info.

Paul Howden

Paul Howden commented

Still holding.....

Dan

Dan commented

Hi, it's a UK customer here. I have set to receive my signed LP. When will I be receiving it? It has been weeks since the album was released!

Artist response
Team Josh

Team Josh commented

Your order shipped about a week ago and at this point it's arrival is based on how quickly it is delivered by the postal service. Please know it is en route.

David Smailes

David Smailes commented

Last week comes and goes and we still have nothing. Can you confirm when the signed LP and disposable camera will be with me. I've followed Josh for years but this is the worst campaign that he has ran

Artist response
Team Josh

Team Josh commented

Signed LP has shipped. Disposable cameras will come later as Josh is taking his time to capture cool photos to share. Sorry you are disappointed with this campaign. He didn't personally run it and there are issues that were beyond our control that caused serious delays across the board. This is not to make excuses, it's just reality. It wasn't our intention for this to be delayed and we agree it's disappointing and we are sorry.

Rob

Rob commented

Saw your response below that it was shipping this week. Any chance you'll do one better and send out a tracking number. Otherwise, it feels like another stall tactic.

Artist response
Team Josh

Team Josh commented

Not a stall tactic. Product has shipped, so you should be receiving it very soon if you are in the U.S.

Frank Caccam

Frank Caccam commented

Who treats his fans like this?!?!? I want to know were my signed record is.You have had my money since December 2017?!?

Artist response
Team Josh

Team Josh commented

There was a delay in getting much of the merch manufactured for this campaign delivered to us. Product is shipping this week. Very sorry for the delay.

Michael Collins

Michael Collins commented

The B team appears to run Team Rouse. Record is out and no info on delivery of the additional Pledge items?! What is going?

Stephen Little

Stephen Little commented

They said we will never have to worry about this again cause he won’t do a pledge again. How about that for customer service. Unbelievable

Artist response
Team Josh

Team Josh commented

Product is shipping this week. There was a delay in manufacturing most of the merch that was beyond our control. We fully recognize the anger and frustration this has caused, as evidenced by your comments and we are very sorry. Please note this has nothing to do with Josh and a lot to do with delays that were beyond our control. We regret that it has taken this long to ship these products to you.

Kevin Gostomski

Kevin Gostomski commented

I'm wondering where the album download link is. I'm a huge fan, but it's a little depressing to have to listen on Spotify on release day instead of the order I paid for.

Christopher Goodwin

Christopher Goodwin commented

Disappointing that there's no word on the digital download which is up and cheaper on iTunes. Defeats the purpose, to a degree. Can we get some update?

Holden

Holden commented

Can anyone let us know when our orders are going to be shipped. The campaign said the 13th April, but I have received no shipping notification.