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Artist response
Chip Schutzman

Chip Schutzman commented

Hi Brett
There are some autographed product in the Pledgemusic store. If you buy something today, I can have Nancy personalize it tomorrow. But if you wait til after today, I cannot get you an autographed piece from Nancy until April or May as this weekend is the last time I'll be seeing her for a few weeks. Thank you.

Brett Cox

Brett Cox commented

I'm sure that this has been asked a million times... How can I get a signed autograph for my son from Nancy? My son at the age of 6 heard Crazy On You playing on the cars radio and he has had this song stuck in his head ever since. I later pulled up a youtube video from what appears to be a concert from the early 70's and my son immediately grabbed his 1/2 scale first act guitar and tried his best to jam along with the music. Now, soon to be 8 later this month. Has been taking guitar lessons and the first song that he wanted to learn was the one that he had heard almost two years ago. So again what would it take to get for me to get something for him from Nancy?

Thanks Brett

Rachel Shaw

Rachel Shaw commented

The guitar strap I bought, I have learned has also been bought by another person. Our credit cards have both been charged. Please respond ASAP.

Rachel Shaw

Rachel Shaw commented

Thanks Chris. Kristine and Michelle from Pledge Music have gotten in touch with me.

Rachel Shaw

Rachel Shaw commented

I bought two gift boxes that are missing the artwork drawn by Nancy. When do you think I can get the two pieces?

Artist response
Chip Schutzman

Chip Schutzman commented

Rachel - I'm going to attempt to do right and fix this for you as I agree - your artwork from Nancy is missing based on the photos you sent in. However, I do not see nancy til November 8. I can have her do something then and then send these to you then? Would that work for you? Can you wait until then? Thank you.

Rachel Shaw

Rachel Shaw commented

Chip, I have been instructed to send the two boxes to the address listed on Heart's website, and Nancy will draw some wonderful things. This is what has been communicated to me.

Artist response
Chip Schutzman

Chip Schutzman commented

You can do that if you like but I was trying to save you postage. Nancy stopped doing artwork on the remaining 30 I have. I was trying to help you but if you would rather my colleague assist you - I'm fine with that as well as I explained your situation to Pledgemusic, to Nancy and to my colleague who answered your email. Your choice.

Rachel Shaw

Rachel Shaw commented

I wish you would treat me like I'm a human being. For Heaven's sakes, I'm a customer!

Artist response
Chip Schutzman

Chip Schutzman commented

I was trying to be kind and send you options. I communicated to you. I communicated to everyone involved about this as I take this issue seriously. Nancy forgot to finish the artwork for our last few boxes and thankfully, you made us aware of this so we're fixing the problem for you. I was attempting to help you.

Rachel Shaw

Rachel Shaw commented

When did you send me options? What communication are you talking about? Are you saying I'm not the only person who has asked you about missing artwork? When did you take this seriously? If Nancy forgot to finish the artwork on the last few boxes, why did I receive one last year with no artwork and then one with no artwork a year later? How did you attempt to help me? By badgering and bullying me, and talking down do me like you have been doing? You didn't just suddenly forget? I'm one of the last people on the planet you would want to speak to in such a manner, and I can only imagine how Nancy would feel about it. And now here you are, not once but twice, blaming Nancy. Before it was Nancy, you were blaming me.

Rachel Shaw

Rachel Shaw commented

Chip, the truth is I would like to communicate with you as businessman and customer. This involves transactions. Mr. Schutzman, I will most likely be a repeat customer. Mr. Chip Schutzman, I expected an order a week ago and I don't know where it is. I hope somewhere down the line, I can say, "Chip! Where's my damn order??" I hope we get there to where we're just casual. No miscommunication, but just casual communication.

Linda Mazzapica Fray Horgan

Linda Mazzapica Fray Horgan commented

I'm hoping for a meet n greet in Laguna on Dec 8th!!!!

Artist response
Chip Schutzman

Chip Schutzman commented

They will go live to purchase in the store on Wednesday at 10am PST. :)

Kelly McPoland

Kelly McPoland commented

PLEASE headline a with an option for a meet and greet stop in Pittsburgh, PA for 2019. :)

Alanna Baker

Alanna Baker commented

Right! And anywhere near Colorado too! :-) Already going to the show in Feb with Bob Seger...fingers crossed you're still opening for him!

Jamia Berkman

Jamia Berkman commented

Yes, please come to Red Rocks!! Can you imagine Liv's voice reverberating off the walls. It would be amazing.

Tara Cicora

Tara Cicora commented

Hey guys are you still on the Seger tour? You seem to have disappeared from the tour dates. Maybe things are in flux but I'm a bit worried. I seriously want to see you guys.

Doreen Pierce

Doreen Pierce commented

I have not received an email with the details of my Meet and Greet in Bensalem, Pennsylvania on August 12th!

Artist response
Chip Schutzman

Chip Schutzman commented

Doreen - I sent you an email on Tuesday about this. I am about to head to airport so I will have to resend this on Saturday to you unless you know another fan who is attneding this that can forward to you.

Doreen Pierce

Doreen Pierce commented

Please resend it, as I did not receive an email from you!

Artist response
Chris Rice

Chris Rice commented

Hi Doreen - I have resent the email. FYI. Thank you!

Doreen Pierce

Doreen Pierce commented

Chris, I did not receive your email! I did receive the email saying you resent the email! What am I supposed to do?

Doreen Pierce

Doreen Pierce commented

Can't you just give me the info here,since your emails don't seem to be getting through to me?

Doreen Pierce

Doreen Pierce commented

When will I receive the details concerning the Meet and Greet's I purchased for the show in Bensalem, Pennsylvania on August 12th? Looking forward to seeing you again, it will be my 3rd time! RAWK ON!! Also, will we be able to get anything autographed by Nancy?

Artist response
Chip Schutzman

Chip Schutzman commented

Hi Doreen
Everyone who purchased will receive an email early next week. Thank you for your patience.

Doreen Pierce

Doreen Pierce commented

Thank you very much, Chip!

Kelly McPoland

Kelly McPoland commented

Chip is AWESOME!!! My new "THE. KICK" Nancy shirt came about 4 days after I ordered it...just in time for my 7/16 birthday.