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Thierry Calmont

Thierry Calmont commented

AWFUL DELIVERY! I cannot believe in 2018 that Pledge Music send records and everything we bought without safely protections. Everything arrived torned, damaged, creased... Vinyl is sent without plastic protection, without bubblewrap bubble mailer, without strong cardboard. Next time send vinyls just in a usual envelope. I can't believe it! I received 3 parcels and each time everything inside was damaged because it's not safely parcel. I'm very angry!!! Thierry

Artist response
Joe Stopps

Joe Stopps commented

Hi Thierry. I am so sorry about this. This is Joe Tom's manager

We'll send out another package. I am not sure if the items were sent from my office or the Pledge fulfilment centre but you cannot have damaged items Joe

Thierry Calmont

Thierry Calmont commented

Hi Joe and many thanks for your kind mail. I'm sorry but that's not possible to send records, art print... without safety protections. Post offices services are awful nowadays and I'm just living to Paris. Please write me to tcalmont@gmail.com I want to talk with you cause I'm the editor in chief of the first french gay mag in France and Belgium too : Tribu Move. It's a free printed mag. Please see www.tribumove.com Sorry everything is in French and I think we need to do a Tom Bailey interview regarding Science Fiction release. All the best from France and take care. Thierry

Peter von Arx

Peter von Arx commented

Peter von Arx ,wait of my Order (not received) Signed mediabook , badges usw . Shipping???

Artist response
Joe Stopps

Joe Stopps commented

Daryl in my office will check on this. We only sent some mediabooks yesterday as Tom has been away on tour and we did not have any signed ones left.

Ginger Valerio

Ginger Valerio commented

Will there be any science fiction t shirts available at the concerts? I purchased the album cover one in a 2xl through pledge and not only is the fit a little snug but, the sleeves are unnaturally angled and short. Anyone else have this issue? I contacted pledge and they stated that I could send the shirt back but couldn't promise I'd receive a new one although more are being made in a slightly different style. Any help appreciated.

Artist response
Joe Stopps

Joe Stopps commented

Pledge do have some US 2XL shirts now on their store they are a different manufacturer from the UK printed first run.

Ginger Valerio

Ginger Valerio commented

Thanks Joe. Will there be shirts available at the concerts? I'm attending both in Arizona.

Stuart Koe

Stuart Koe commented

Dear Joe and Tom, just wanted to drop an message to say I got my replacement vinyl today and it is perfect, plays lovely. Unlike others here I have had a good experience so thanks for all your hard work and support. It’s been a real privilege to contribute to this project and I am ecstatic with the media book cd, remix album, test pressing, lathe cut 12” and vinyl album(s).
I’ve been a fan since the early 80’s and this record has exceeded my expectations!
Can’t wait for the signed (and hopefully) personalise print next! Thanks again, best, Stuart Koe.

Artist response
Joe Stopps

Joe Stopps commented

Thanks for the kind words Stuart

sean

sean commented

Received my order satisfactory a few weeks ago vinyl and double CD and have received another vinyl today with only a white sleeve and no cover. Why is that ? do you want it back ?

Artist response
Joe Stopps

Joe Stopps commented

hi Sean, the first vinyl we sent you was missing the track 'Blue'. We could not have this so we have sent you a replacement disc .

Peter von Arx

Peter von Arx commented

Peter von Arx Switzerland ,not received Signed Mediabook and badges!!

Artist response
Joe Stopps

Joe Stopps commented

we'll look inti this for you Peter. We won't have any more signed books until Monday 20th as Tom is in America
Joe

Artist response
Joe Stopps

Joe Stopps commented

Hi Janick
We can send everything to you again , but I cannot send anything out until Tom is back in the UK to sign new stock . My email josephstopps@mac.com I am so sorry about the problem, the order must be lost in the post

janick landry

janick landry commented

hi joe i hope you help me after you meet tom now its the 13 august and i dont receive anything from pledge no mediabook cd no button badge and no vinyl lp its really bad for me i buy music around many place in the world specialy uk and never problem for me thanks again and i hope good news from you thanks again.

janick landry

janick landry commented

dont forget me joe now its 14 august and no orders receive no mediabook with button and no lp vinyl i hope good new from you after you meet tom its right? dont forget to contact me thanks again for your help janick

janick landry

janick landry commented

hi its now the 9 august 2018 and receive anything again no vinyl no mediabook and no button badges. i need help but nothing ant help me? please give me support costumer service thanks again

Artist response
Joe Stopps

Joe Stopps commented

Hi Janick , As you know I am Tom's manager and you will get your items I promise

joe

Colin Mitchell

Colin Mitchell commented

Hi Joe,
I have emailed you with an 'issue' regarding the re-press of Science Fiction which arrived this morning. I have also emailed Pledge. Thanks, Colin Mitchell.

Peter Gosnell

Peter Gosnell commented

Where is my order? My order was posted on the 20th July and Pledge want me to wait 30 days...
I am not happy to wait 30 days though as that will mean I will not get a signed copy.
This happened with an order a while ago for another group where I had ordered a signed copy and it never arrived.
I waited for a few weeks and then Pledge said they had no more signed copies available....

This seems crazy that with the price of the album and shipping (nearly €40) and the fact that fans really want the signed copy, there should be tracking in place.

I said it last time I ordered... I should not have ordered from pledge in the first place....

Artist response
Joe Stopps

Joe Stopps commented

Hi, Your order has been dispatched. If you have not got it by August 20th I can send another signed copy. I am Tom's manager and no one who has pledged for his music will not recieve exactly what they have ordered I promise. I cannot send a new order to you now as I don't have any more signed copies and will not be seeing Tom until 19th . All the best Joe

Peter Gosnell

Peter Gosnell commented

Joe, thanks for getting back to me. I asked pledge 2 weeks ago about this order and tracking etc, and they only replied today.... 2 weeks later? Still no sign of the signed vinyl of the first pressing.... this happened the last time I ordered from pledge as well.... "Please wait 30 days, etc" Then after 30 days they had no signed stock left..... Joe, one signed album cost me 40 euro, surely there is room in there for tracked shipping. A signed album is very very valuable to a fan of Tom's for over 30 years.
As you can see from the discussion a lot of people are unhappy with Pledge and this seems to be common with their lack of customer service.... Peter

Artist response
Joe Stopps

Joe Stopps commented

Hi Peter. Unfortunately I am all too aware of the problems !! :( I can only apologise on behalf of Tom. I promise on my watch you will get exactly what you ordered , If I had the stock I would send it out today, but I don't have any signed until Sunday 19th when I am with Tom. joe